Wednesday, 24th January 2018 4:00pm GMT | 60 Minutes
On this webinar guest speaker Ian Jacobs (Forrester) & Stuart Jones (CarillionAmey) will discuss the following 5 questions with host Alex Klose (IMImobile):
- What are the key customer service trends you need to pay attention to?
- What is the role of proactive messaging in developing customer centric customer service strategies?
- How to streamline integration of new communication channels into existing contact centre architecture?
- How to consolidate your legacy technology and infrastructure, and overcome key obstacles?
- How to utilise AI and chatbot assisted customer service to increase operational efficiencies?
Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile PLC, correct as of 31 December 2017 month end NAV announcement, released 2 January 2017