Imagine you’re the CIO of a decent sized multinational corporation. For the last few weeks you’ve been busier than ever, getting your entire business set up for home-working in record speed.
It’s been going well, but you’ve just been invited into a video conference with the rest of the C-Suite and it seems that they’re not so happy.
“The video link for the new home-based teams is unacceptable,” the CMO complains. “The picture is fuzzy, the voice quality cuts in and out and every now and then there’s a weird echo… We can barely get anything done. It’s holding up the Q2 campaign and it needs to be fixed.”
You point to your monthly SLA report from the network operations team, laid out with user friendly graphics and accessible numbers. “The average load on our VPN is only 60%,” you argue. “That’s well within the acceptable limits.”
Actual Experience PLC (LON:ACT), an analytics-as-a-service company, provide digital experience quality analytics services in the United Kingdom, the United States, Europe, and internationally.