Delivering a digital experience for the customer of the future

In the digital age, customer experience is as vital an area for transformation as services and infrastructure. What lessons can telcos carry over from B2C into the B2B market? Read the highlights from our recent Total Telecom Congress panel discussion.

This year’s Total Telecom Congress brought together 200 industry-leading speakers for two days of talks and debates, exploring the evolution of digital business models for the industry and the emerging technologies that will overhaul the modern telco customer experience.

Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.

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