Top five subscription business trends for 2021

As the subscriptions industry proves its resilience to the shocks of 2020, we look ahead to what big trends we think are in store for businesses in 2021, a year of consolidation and transformation.

Though the subscription sector weathered the storm of COVID-19 largely unaffected, with many companies even thriving amidst the economic downturn of 2020, businesses must now ask themselves if and how they can outlast this boom period. A range of new developments are set to further shake up the industry into 2021 and beyond as massive changes to the ways that we interact with the wider world become established.

Here are five trends that we think will define the subscriptions industry in 2021.

Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.

Click to view all articles for the EPIC:
Or click to view the full company profile:
Facebook
Twitter
LinkedIn
Cerillion

More articles like this

Cerillion

DTW23 Ignite panel discussion with Cerillion

Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation

Cerillion

Top Telecoms trends for 2024

From AI and B2B self-service, to de-integration and altnets, here are the top telecom industry trends for 2024, as chosen by some of the Cerillion team. As per usual on the Cerillion blog, January sees our

Cerillion

Engaging your customers effectively: the art of communication

In his latest article in a series on creating compelling customer experiences, Tiago Lopes explores the aspect of customer communications, and looks at how to keep your outbound correspondence and inbound channels engaging and informative without

Cerillion

Digital BSS: Contract to launch in 20 weeks

imagine is a dynamic mobile and fixed-line communications services provider (CSP) in Brunei, formerly known as Telekom Brunei Berhad (TelBru).  A strategic review of the telecoms sector in Brunei by Darussalam Assets (the owner of all telcos

Cerillion

Is it the end of mid-contract price rises?

Ofcom is forcing UK telecoms companies to clearly promote mid-contract inflation-linked price rises. Is this the end of “confusing” plan changes, or do consumers still face increasing bills for connectivity? Ofcom is delivering an early Christmas

Cerillion

Shell Energy and the dangers of manual processes

Shell Energy is the latest firm to fall foul of the UK’s Ofcom regulations for not informing out-of-contract customers of better tariffs. Why have they come under fire, and what can other telcos learn from their

Cerillion

Cerillion plc Overview and Annual Results by CEO & CFO

Cerillion plc (LON:CER) Overview and Annual Results by CEO Louis Hall & CFO Andrew Dickson. Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions

Cerillion

Addressing the market of digital-first users

From cost-saving strategies to challenges in customer experience, the telecoms industry is adapting to a world driven by social media and digital commerce. Are CSPs equipped to meet the demands of this new era? In the

Cerillion

Cerillion powers up BSS/OSS suite with GenAI launch

Cerillion recently unveiled Cerillion 23.2, the latest release of its pre-integrated BSS/OSS suite, which transforms the product lifecycle for CSPs using generative AI (GenAI) to rapidly build new products and packages. For the first time, product

Cerillion

Cerillion delivers a strong FY23 performance

Billing and CRM provider, Cerillion, has published its latest full-year financials highlighting another year of double-digit growth. The final results for the year ended 30 September 2023 confirm the details of Cerillion’s recent trading update with revenue