8 surefire ways to enhance customer experience in any business

The customer may always be right, but companies are often wrong in how they view customer experience. The confusion stems from not understanding the difference between customer experience and customer support.

Customer experience is the patron’s entire experience while interacting with a company or brand. Customer support refers to a very specific step in the overall experience where the customer directly interacts with the company, often seeking resolution to a problem.

Anticipating the needs of customers and fulfilling those needs before the customer makes a beeline for the competition is imperative to the success of a business.

Jobbio is a hiring platform that changes the way brands connect to the talent pool. MXC Capital Ltd (LON:MXCP) holds a share in Jobbio.

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Microsoft 365 vs. Office 365: What’s the difference?

17th June 2020

Microsoft introduced Microsoft 365 last year, a bundle of existing products under one license, geared towards businesses. The name is similar to the already existing Office 365, which has caused no end of confusion to the

Delivering transformation and value

16th June 2020

The pressures on the energy sector has never been greater, as suppliers look to increase their share of the £50bn spent annually on energy by British households and businesses, whilst juggling the challenges of delivering on

Investment and employment boom for UK tech sector

27th March 2020

Tech Nation, the growth platform for tech companies and leaders, has today announced the release of its annual Tech Nation Report. The report provides a comprehensive overview of the evolution of the UK’s tech ecosystem, exploring the

UK tech investment reaches record levels beyond London

19th March 2020

UK technology investment reached record levels last year and it is not just flowing to London. Analysis by entrepreneur network Tech Nation found investment in UK firms in the sector increased by more than 44 per

Remote Access Solutions: Plan to Protect

11th March 2020

‘Plan for the Worst, and Work for the Best’* At IDE Group, we partner with you and support your business 24/7, 365 days a year. From on-site IT services, to remote access solutions we have successfully

Huawei’s solution for streamlining data centre construction

3rd March 2020

Huawei has released its Intelligent Data Center Service Solution to support the design, build and operation of high-reliability (Tier-4), green and intelligent data centres. The solution applies artificial intelligence to reduce power usage effectiveness (PUE) by

Investors splash the cash on British fintech startups

27th February 2020

Global investors poured money into the UK’s fintech sector last year, almost doubling the amount invested here between 2018 and 2019 — despite the rest of the world suffering a slight downturn in funding. British fintech

Staying ahead in the UK’s race for tech talent

20th February 2020

It’s no secret that the UK is undergoing serious change, especially as the Brexit deadline edges ever closer. But while the impact of these changes is being felt across the nation, so far it’s done little

Digital sector contributes £400m a day to UK economy

13th February 2020

The digital economy contributes £400m to the UK each day and grows more quickly than the economy itself, according to new government figures. Companies in the digital sector generated £149bn for the UK in 2018, accounting

Digital sector contributes £149bn to UK economy amid tech boom

7th February 2020

Digital companies contributed £149bn to the economy in 2018 as the UK retained its position as a leading tech superpower. The figure, which equates to £400m per day, means the digital sector accounts for 7.7 per

How fintech accelerators are driving Innovation

31st January 2020

A recent study by KPMG found that over £2bn of Venture Capital has been invested into UK startups over the last three months, with the bulk of funds spent on later stage deals with larger scaleup

Digital transformation

24th January 2020

It is generally accepted that customer engagement is the key to driving sales, creating a meaningful connection, building relationships and establishing that all-important trust is an enormous part of that. The suggestion, then, of investing in

MXC Capital post Annual Report to shareholders

24th January 2020

MXC Capital (LON:MXCP), the technology focused adviser and investor, announced today that its Annual Report and Accounts for the year ended 31 August 2019, together with the Notice of the Annual General Meeting and a Form of

Implementing change and driving improvement

16th January 2020

Customer Data Solutions Our mix of cutting-edge technology and operational experience puts us at the forefront of data solutions and management, achieving accuracy, insight and guidance. Our data offering includes Platforms for improved data quality and

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