Today’s rapidly evolving landscape is providing more sustainable and cost-effective solutions to help streamline business operations. One innovation that has gained significant traction, partially fueled by the pandemic, is the use of remote monitoring tools to enhance service management for Pay TV and streaming providers.
The traditional practice of sending engineers for on-site visits to address customer issues carries considerable environmental cost. Each visit contributes to carbon emissions through vehicle travel and resource consumption. The expenses associated with these visits, including transportation, personnel and equipment, can add up significantly over time.
Enter the era of remote monitoring and service management. These tools not only allow video service providers to monitor and manage devices and services remotely, they also facilitate the ability to resolve customers’ technical issues remotely. This results in a number of very tangible and interconnected benefits: Reduced carbon expenditure and costs, while also providing better customer satisfaction and reduced churn.
Aferian plc (LON:AFRN) is a trusted partner and global provider of innovative, scalable media and entertainment technology solutions. As an IPTV pioneer, working with over 250 operator customers in 100-plus countries, Aferian continuously innovates to help customers deliver modern video experiences. Aferian has two operating companies: 24i and Amino.
