How to fix common visitor complaints in your reception area

First impressions are vital when welcoming guests to your organization. The reception area isn’t meant to be your visitors’ final destination, but it sets the tone for the rest of their experience in your workplace.

Think about your own experience entering other business reception areas. Were you met by a warm welcome or a paper visitor log? Did the environment make an impression on you—positive or otherwise? Was the check-in process clunky or frictionless? 

Many businesses overlook how vital reception areas can be to creating lasting impressions. Understanding common visitor pain points is the first step to avoiding a bad impression and ensuring a positive front desk experience. In this guide, we’ll take a look at 4 common visitor complaints along with actionable steps you can take to address them. 

SmartSpace Software Plc (LON:SMRT) is focused on technologies that make real estate more efficient and organisations more effective. They provide leading smart workplace software and technology to the commercial workplace, retail and hospitality real estate sectors. 

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