Engage is a flexible solution designed to enhance the operator-to-subscriber
relationship. Engage simplifies the process to configure and control set-top
boxes from registration to activation and ongoing lifecycle management.
It centralizes remote troubleshooting and firmware management while also
providing visibility to key service metrics. Engage not only enables operators to deliver video services with confidence, it
helps to reduce support costs.
Engage Service & Support module is unique in giving customer service
representatives (CSRs) a real-time view of the subscriber’s screen. They see
what the subscriber sees, enabling them to better understand the issues the
subscriber is facing.
Aferian plc (LON:AFRN) is a trusted partner and global provider of innovative, scalable media and entertainment technology solutions. As an IPTV pioneer, working with over 250 operator customers in 100-plus countries, Aferian continuously innovates to help customers deliver modern video experiences.