Technology leaders like to believe human experience is a new concept. In reality it has always mattered, absolutely nothing has changed. Way before our lives became reliant on the digital

The Challenge: Resolve poor staff and employee experience DHL customers expect to be able to send and receive packages with frictionless transactions, in the same way that staff at DHL

My research interests focus around the theory and practice of resource sharing under uncertainty in networked systems. I am particularly interested in exploring the complex behaviours of shared network and

With a plethora of digital services for every conceivable business need, it can be difficult whittling down the options to find the right one for your strategic objectives. Like with

Technology leaders like to believe human experience is a new concept. In reality it has always mattered, absolutely nothing has changed. Way before our lives became reliant on the digital

Providing excellent digital services may be a competitive differentiator, but what happens when other suppliers start negatively affecting your own quality-of-service? In competitive sectors where businesses flit between suppliers without

Global networks are far-reaching, complex beasts. They’re incredibly challenging to control, manage and scale, both for you as a service provider and the internal IT teams you answer to. Nowadays,

Every day you hear about a new innovative technology or trend, don’t you? One that will revolutionise our lives and transform how we do business. Organisations are rushing to acquire

Providing excellent digital services may be a competitive differentiator, but what happens when other suppliers start negatively affecting your own quality-of-service? In competitive sectors where businesses flit between suppliers without

With a plethora of digital services for every conceivable business need, it can be difficult whittling down the options to find the right one for your strategic objectives. Like with