What is a contact centre solution?

When someone uses the phrase: contact centre solution, what do you imagine? Chances are, it’s a massive room, with hundreds of phones ringing and a customer services team hurrying to answer. 

Whilst this image may be true for some, nowadays both small and large businesses can leverage the power of contact centre solutions. After all, who wouldn’t want to enhance their customer experiences, engage new prospects and grow their business!

This post will answer key questions such as: what is a contact centre solution? And what are the benefits? So that you can make wise investment choices for your organization.

AdEPT Technology Group plc is one of the UK’s leading COMMS integrators providing best of breed solutions from every UK network.

Click to view all articles for the EPIC:
Or click to view the full company profile:
Facebook
Twitter
LinkedIn
Adept Technologies

More articles like this

Adept Technologies

What is remote IT support?

According to Office for National Statistics, in April 2020, 46.6% of people in employment did some work at home. This stat means that people need reliable tech support now more than ever. Have you ever had

Adept Technologies

Lessons in school ICT ahead of Bett

One of the most rewarding aspects of working in ICT is solving problems. It’s something that often gets taken for granted in working life, but for us, it’s at the heart of what we do: scrutinising

Adept Technologies

Why use Microsoft Teams instead of email?

Do you wish to improve communication between different departments? If so, consider using Microsoft Teams for your business. Some of the largest companies in Europe are using Microsoft Teams instead of email. These companies come from

Adept Technologies

What is remote IT support? All you need to know

According to Office for National Statistics, in April 2020, 46.6% of people in employment did some work at home. This stat means that people need reliable tech support now more than ever. Have you ever had

Adept Technologies

Construction sector case study

The work of the construction and civil engineering industry is all around us. It’s putting roofs over our heads; bringing water, electricity and broadband into our homes; giving us roads, railways, ports and airports for travel;

Adept Technologies

Helping business turn a new page with Sage200

Why AdEPT to upgrade Sage200? At AdEPT, we have many years of experience in helping Sage50 customers upgrade to Sage 200, alongside assisting those already on Sage200 get the most out of their investment. Every business is

Adept Technologies

What does Windows 11 mean for my business?

Microsoft launched Windows 11 on October 5, 2021, but more than 1% of PCs were running it before that date. While thousands of early adopters jumped on the Windows 11 bandwagon even before it officially launched,

Adept Technologies

The PSTN Switch Off: What it means for business

Are you aware of the UK’s commitment to switch off the public switch telephone network (PSTN) by 2025? Surveys show as much as a third of small businesses are completely unaware of this impending change following

Adept Technologies

Introducing Nimbus Sync

There’s no doubt that there has been a massive rise in the use of digital education platforms in schools, and there are some incredible statistics that illustrate this. Worldwide there are now more than 170 million