What is direct routing for Microsoft Teams?

More than 95 million people took up Microsoft Teams as their main collaboration software in 2020. With companies still prioritising remote work, programs like Teams are essential for smooth operations. 

But what if your business needs to make regular phone calls to clients? Are phones and landlines incompatible with Teams?

Luckily, no. Direct routing is a useful Teams feature that lets you enjoy both the benefits of Teams while sending and receiving phone calls from outside parties. 

In this article, we’ll be outlining what direct routing is and how it can help your business when using Microsoft Teams.  

AdEPT Technology Group plc is one of the UK’s leading COMMS integrators providing best of breed solutions from every UK network.

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