Creating a connected customer experience – a make or break challenge for CIOs?

Our new industry research report uncovers the significant challenges facing CIOs and their businesses to delivering a great joined-up CX at scale.

Some of the key findings include:

• 92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX.

• At the moment, 87% of CIOs find it a challenge to deliver proactive, two-way customer communications.

IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs. Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile plc as of June 2018.

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Gresham House Strategic plc

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