In the latest instalment of our Contact Centre executive interview series, we spoke to IMImobile CEO Jay Patel about his company, industry opportunities, the impact of COVID-19 and emerging technologies… Tell us

The coronavirus pandemic has forced retailers to adapt to a dramatic change in consumers’ shopping behaviour. With the general population under lockdown, customers are spending more time on digital channels

Global cloud communications software and solutions provider IMImobile PLC, today announces that its healthcare division, Healthcare Communications, is sending out thousands of COVID-19 test results to Welsh residents via a new

Global cloud communications software and solutions provider IMImobile PLC today announced it has launched a new program with Crisis Services Canada (CSC) to enhance real-time text message functionality for its

The COVID-19 crisis has plunged the travel industry into chaos, bringing international and domestic travel to a halt. Some estimates suggest that the total number of daily international flights fell by

Global cloud communications software and solutions provider IMImobile PLC, today announced that it has signed a new partnership agreement with integrated business services company Communisis, An OSG Company. Communisis provides print

Employee experience (EX) is a competitive corporate battleground that can influence business success on the same level as customer experience (CX).   Businesses that invest in EX and employee engagement initiatives are four times more profitable than businesses which don’t.

The current global health crisis is causing anxiety among customers and subsequently contact centers are facing two major challenges. Firstly, a significant increase in call volumes and secondly, the transition

Emergency communications have become essential amid the COVID-19 pandemic. With many services interrupted, customers are facing significant challenges in communicating with businesses. A pragmatic approach to proactively communicate with customers

The COVID-19 pandemic is pushing businesses to rethink contact center operations and crisis communications. As business continuity becomes the biggest challenge for contact centers, enabling agents to work remotely to keep