Patients being treated in hospitals, clinics and specialist facilities expect the highest possible standards of care from medical providers. As a global provider with a long-established reputation for clinical excellence, one healthcare company was spending hundreds of millions of pounds each year upskilling its staff and expanding its technology.

This investment supported a worldwide team of around 8,500 people, including doctors, nurses and a broad range of administrative and technical staff. The training needs of this workforce were varied and sometimes complex.

The ability to meticulously assess and improve learning programmes and staff knowledge across a network of hundreds of workplaces in different countries was a key part of the organization’s growth ambitions.

Transforming systems and creating a powerful healthcare learning ecosystem

Between 2015 and 2016, the healthcare company embarked upon a complete overhaul of its HR IT systems. It had been working with several different platforms, including an HR interface and middleware, all of which needed to be united in a best of breed Learning Management System (LMS) with a compliance focus.

Ongoing, rigorous auditing is a critical challenge for healthcare providers. Audits are carried out on a frequent basis to ensure that companies in the healthcare sector are fully compliant and provide a quality of care that meets industry standards at every level of their organization.

Companies who fail to ensure compliance requirements are fully met can face severe penalties and significant reputational damage.

The risk of failing to meet these requirements becomes much greater without advanced tools to maintain, manage and track employee competencies, linked in a system that L&D professionals can understand and use effectively.

Creating a system that could proactively manage the people side of their compliance aims was of immense importance to the company. Having acknowledged this need, management found that there was no single system that would provide the best-of-breed solution required to solve these problems and challenges – and, ultimately, meet their business goals.

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