The COVID-19 pandemic is pushing businesses to rethink contact center operations and crisis communications. As business continuity becomes the biggest challenge for contact centers, enabling agents to work remotely to keep up communication with customers has been the focus for many contact center leaders over the past 2 weeks.
According to Gartner, businesses must confront a new reality of customer anxiety purchasing a product, concerns about a brand’s ability to deliver, and hesitancy about making commitments. For many companies, this has led to an increased contact volume as customers look for reassurance.
At IMImobile, we are well equipped to help you in this current situation to stay on top of your contact center operations. In their recent webinar, our experts Peter Brown and Ken Reid explain how you can manage your contact center in times of COVID-19 by:
- Leveraging existing technology and people
- Enabling agents and team leaders to work from home
- Implementing a contact center solution to support home working in three days
IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile plc as of June 2018.
