IMImobile North America enhances real-time text message technology for Crisis Services Canada

Global cloud communications software and solutions provider IMImobile PLC today announced it has launched a new program with Crisis Services Canada (CSC) to enhance real-time text message functionality for its responders in order to meet the higher demand for its suicide prevention services since the COVID-19 outbreak.

The program, which was set up in just 72 hours, has been in use since April and has been instrumental in helping those in need of immediate assistance. The solution enables real-time, two-way conversations between responders and help seekers, while also allowing flexibility for the responders to handle multiple interactions asynchronously to improve response time. To start a conversation, the user simply sends a text message to the CSC shortcode.

“We are always looking to use our technology in ways that support the areas in which we live and work. I am particularly proud of this solution and its ability to have an immediate, positive impact on our community”, states Bruce Bales, CEO of IMImobile North America.

IMImobile is a communications software provider whose solutions enable enterprises to automate digital customer communications and interactions to improve customer experience and reduce operating costs.Gresham House Strategic PLC (LON:GHS) has a 12% ownership of IMImobile plc as of June 2018.

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