MJ Hudson Law advised long standing client WhereIsMyTransport (“WIMT”) on the investment of approximately USD 7.5m by existing and new investors led by Google and Toyota Tsusho Corporation, in the
Global cloud communications software and solutions provider IMImobile PLC, today announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline
Welcome to a special joint issue of Collateral and Alternative Insight. This time, last year, we reported on the swelling use of subscription credit lines by managers of private equity funds. There is no
Last month’s On Target summarised upcoming Companies House transparency reforms. This month, we continue on the topic of accountability and transparency, highlighting arrangements and dealings between a company and its directors
Gresham House Strategic (GHS) describes itself as a ‘strategic public equity’ fund, meaning it takes a private equity-style approach to investing mainly in listed companies, buying significant stakes and engaging
Pizza Hut Delivery has been working on promotional SMS campaigns with IMImobile for the last eight years and is always looking to explore ways to evolve its customer communications. Spurred
Even by hedge funds’ volatile standards, the past two years have been a sharp reminder of the industry’s capacity to deliver both euphoric highs and acute lows. Nowhere was this truer
Customer service has evolved into a comprehensive function operating within the domain of customer experience (CX). Having to change their approach from cost-centric to customer-centric, businesses are now aiming to
We’ve been through three prime ministers, two general elections and suffered three and a half years of uncertainty but, on 31 January, the UK actually did cut ties with the European Union.
While the phone still tops the list of preferred channels for customer service, preferences are shifting towards live chat and messaging. This shift is strongly influenced by the way consumers communicate in
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