Getting personal with customers is the future of financial services

Vietnam has been experiencing a digital wave in its financial and banking industry, with payments through mobile banking services surging by a whopping 144% per year over the past five years, experts said at a conference

For a long time, the topic of mobile payment did not really gain momentum in Germany – in contrast to other regions like Scandinavia or China. There are still hurdles to overcome, but the first sports

Credit and debit cards are traditionally considered to be the pioneers of non-cash payments. This is how the term plastic money came into existence. The Indian digital payment revolution looks to be taking a different route.

Contactless payments are now the most popular form of card payment when it comes to in-store transactions. This is according to new figures by Worldpay, which reported a 30 % increase in contactless usage, resulting in

Open Banking is shaking up the financial services sector and opening up new avenues and opportunities for both banks and payment service providers (PSPs). The open API ecosystems that are emerging are helping players in the

Several nations are leading the way toward becoming cashless societies. In Sweden, for instance, goods and services are paid without using paper money and coins. More than half of all transactions are done through cashless methods like

In May 2018, the Australian government instructed the country’s major banks to begin a phased implementation of open banking, beginning with making credit and debit card, deposit and transaction account data available from July 2019. The

New data from Commonwealth Bank in Australia reveals customers are increasingly reaching for their smartphones instead of their wallets at the checkout, with user growth up 35 % in the past six months, according to a

PSD2 will bring structure and planning to such investments by instilling a universally accepted standard minimum level of controls that all businesses in fintech must adhere to. The importance of global standards for fintech is founded in creating

Jeremy Thomson-Cook, Chief Economist & Head of Currency Strategy: I have spent a lot of time at FinTech conferences over the last few years contemplating the impact of PayTech, RegTech, LendTech – and everything in between –

In 2017, retail e-commerce sales worldwide reached $2.304 trillion, a 24.8% increase over the previous year. Mobile payments were a key factor, as m-commerce sales totalled $1.357 trillion, making up 58.9% of digital sales, a large

IDC hosted its annual Financial Innovation Summit at the Intercontinental Hotel Kuala Lumpur, exploring the strategies to drive sustainable transformation in banking and insurance. The event explored emergent practices in platform-building, value-creation and collaboration. IDC believes

Have you used Apple Pay, Google Pay, Fitbit Pay, Samsung Pay or any bank mobile app to make secure payments? If so, you have already experienced the world of contactless payments. Contactless is a rising phenomenon

PSD2, the European regulations for Open Banking, is designed to allow a more open and competitive Financial Services sector across the EU. There are pages and pages of information on managing the market, allowing companies large

The long anticipated surge in mobile wallet usage is underway, as we are seeing more consumers reaching for their phones instead of their wallets to make payments. The question is, which card is in the ‘top

PSD2, the European regulations for Open Banking, is designed to allow a open and competitive Financial Services sector across the EU. There are many pages of information on managing the market, allowing companies large and small

The J.D. Power 2018 Singapore Retail Banking Satisfaction Study has revealed that mobile banking has overtaken branch banking by 15% during the past 12 months. The study also revealed that the banking sector’s digital transformation remains

More people than ever are using their mobile phones to shop, yet ING research shows that when it comes to paying, they aren’t quite ready to give up on their banks yet. Despite having more providers