Cerillion were back as silver sponsors of DTW23 last month. From catching up with customers, talking to prospects and participating in sessions, Brian Coombs divulges his highlights from this year’s show.
This year’s DTW in Copenhagen opened with a stark warning from Nik Willetts, TM Forum CEO, declaring a “code red” for the telecoms industry based on too much spend, too much competition and too little growth.
Whilst obviously headline-grabbing, the key message, and one I can thoroughly agree with, is that the only way for existing telcos to grow is to radically simplify. There are so many examples I’ve personally seen of companies designing for exceptions, looking to migrate hundreds of plans with a handful of customers on each, or wanting to customise everything to the nth degree – a recipe for making things complex and expensive – and this really has to change.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
