Cerillion, a prominent provider of BSS/OSS-as-a-Service solutions for the telecoms industry, has announced the release of Cerillion 24.2. This latest version of its BSS/OSS suite introduces a new Self Service module aimed at enhancing digital engagement for telecom providers. Designed around a fresh architecture and a user-focused approach, this module enables smooth sales processes and service management, featuring an adaptable UI framework, advanced digital experience (DX) tools, one-click content deployment, and in-depth user behaviour analytics.
Traditionally, CSPs have faced limitations, often needing to choose between fast-to-deploy self-service options that are hard to modify, or highly customised, expensive solutions that take considerable time and resources to develop. Cerillion’s Self Service seeks to address this challenge by offering a hybrid solution: an off-the-shelf product backed by a reputable vendor, complete with a roadmap and ongoing support, while also providing a digital engagement solution that allows rapid implementation and is cost-effective. This solution is further enhanced by its ability to adapt and evolve over time, without requiring users to leave the product path.
Cerillion’s approach with Self Service focuses on delivering adaptability through configuration rather than customisation, ensuring that the core product remains consistent across all customers. Differentiation is achieved using a design system and no-code configuration options. For users needing even more control, Self Service Pro introduces a visual content management system (CMS) that enhances digital experience management and enables easy integration with external data sources.
Louis Hall, CEO of Cerillion, expressed the company’s commitment to empowering CSPs with scalable solutions that improve operational efficiency and customer experiences. He noted that with the release of Cerillion 24.2, the Self Service module positions CSPs to deliver personalised user journeys swiftly, without the typical delays associated with customisation, providing an agile solution that supports both speed to market and long-term flexibility.
Built on an open and decoupled architecture, Cerillion Self Service is pre-integrated with the full Cerillion BSS/OSS suite, and can also seamlessly integrate with any BSS/OSS using TM Forum Open APIs.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
