AI holds immense potential for telecom operators, offering significant improvements in both productivity and revenue generation. These advantages can be divided into two key categories: productivity gains that enhance operational efficiency and value creation that results in increased revenues. The latter includes boosting earnings from traditional services or introducing new offerings to the market.
In a recent webinar, industry experts discussed how Communication Service Providers (CSPs) are harnessing AI to innovate and develop services that help them thrive in a competitive market. The conversation explored how AI can enable CSPs to unlock new network capabilities that lead to fresh revenue streams.
Additionally, the report touched upon the development of in-house AI-infused products and services by CSPs. A notable topic was the potential of reinvigorating voice services, a product line that has seen significant decline in recent years. The question remains whether CSPs are willing to invest in this area to add new value and reverse the trend.
The discussion also addressed the trade-offs involved in investing in AI infrastructure, particularly the offering of GPU-as-a-service. Moreover, the report examined the importance of CSPs building internal AI capabilities before attempting to create a commercial business around them.
The webinar featured insights from Richard Doughty, Business Development Director; Volker Tegtmeyer, Principal Product Marketing Manager at Red Hat; Ryan Walton-King, Global Industry Market Leader at Pegasystems; and Mark Newman, Chief Analyst at TM Forum-Cerillion Technologies Limited.
The webinar highlighted how AI is not just about enhancing operational efficiencies but also about opening new avenues for revenue generation, making it a crucial focus for telecom operators.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
