Lookers Q1 trading performance better than expected

Lookers plc (LON:LOOK), one of the leading UK motor retail and aftersales service groups, has provided the following trading update for the three-month period ended 31 March 2021.


In line with Covid-19 restrictions, the Group’s dealerships remained closed throughout Q1. However, the Group continued to take orders and fulfil vehicle handovers through its dealership teams, call centres and website. These activities were underpinned by our new Click and Drive and contactless technology platform, which has allowed us to service the increased demand through digital channels. The Group’s aftersales services were fully operational throughout Q1.

Despite the restrictions, Q1 trading performance was better than expected. The Group sold over 44,000 (2020: 49,000) new and used vehicles which, combined with the resilient aftersales performance and strong control of costs, has led to Q1 performance being ahead of Board expectations. 

New vehicles

SMMT UK market figures for new car registrations to retail and fleet customers were 12% down in Q1, impacted by the third national lockdown. Retail registrations were 18% down and fleet registrations were 6% down.

Against this backdrop, the Group significantly outperformed the UK retail market with flat like-for-like unit sales, achieving a market share of circa 7%.

The Group continues to reposition its fleet activities focusing on business which maximises margin retention and working capital efficiency. On a like-for-like basis, unit sales to fleet customers were down by 15%.

Used vehicles

In Q1, like-for-like used unit sales were 6% down on last year. Used vehicle values were robust and the Group has continued its strong inventory management which improved used vehicle margins.


In Q1, like-for-like aftersales revenue remained resilient at 3% below last year.


In line with the planned easing of Covid-19 restrictions, the Group’s dealerships in England will re-open on 12 April 2021. The continued provision of a safe operating environment for our colleagues and customers remains the Board’s key priority.

Given ongoing uncertainty around both Covid-19 and consumer sentiment, the Board believes it is right to remain cautious about the outlook for the remainder of the year. However, based on the better than expected performance in Q1, the Board’s expectation for underlying profit before tax for the full year ended 31 December 2021 is now materially ahead of the current analyst consensus1.

Mark Raban, Chief Executive Officer, commented:

“Despite the challenges presented by the third national lockdown, we have performed ahead of our expectations in Q1. Our colleagues and customers have shown great resilience and flexibility, fully embracing new technology, amidst a difficult environment.

“The events of the last year have highlighted the inherent strength of our franchised dealership model and the importance of an integrated customer experience which fully embraces both digital and physical channels and we have been able to enhance our online capabilities at pace.

“As we emerge from lockdown restrictions, we look forward to welcoming customers back to our dealerships and with new technology and improvements to the Lookers proposition, we are well placed to capitalise on the many opportunities ahead.”

1Management understands analyst consensus for underlying profit before tax for the full year ended 31 December 2021 to be £22.6m.

Click to view all articles for the EPIC: ,
Or click to view the full company profile:
    Share on facebook
    Share on twitter
    Share on linkedin
    Lookers Plc

    More articles like this

    JTC Plc

    JTC completes acquisition of RBC cees Limited

    JTC plc (LON:JTC), the global provider of fund, corporate and private client services, has confirmed the completion of its acquisition of RBC cees Limited from RBC Holdings (Channel Islands) Limited, part of RBC Wealth Management. The acquisition was

    Sumo Group Plc

    Sumo Group achieve revenue growth of over 40%

    Sumo Group plc (LON:SUMO), the award-winning provider of creative and development services to the video games and entertainment industries, has announced its final results for the year ended 31 December 2020, which show substantial growth in revenue and Adjusted

    MySale Group Plc

    MySale Group returns to profitability

    MySale Group plc (LON:MYSL), the leading international online retailer, today announces its unaudited interim results for the six months to 31 December 2020. Carl Jackson, Chief Executive Officer of MySale, commented: “We have made excellent progress in the