In times of crisis and repression, telecom customers have been – and continue to be – subjected to restrictions on free communications to manage perceptions and stifle any dissenting voices.

It was a B2B customer experience reunion as we brought back panellists from Omnisperience, OCX Cognition and Lumen Technologies for a webinar on how telcos can engage their customers and

Bills are rising across the board, and the telecoms sector is no different. What’s driving up prices for phone and broadband customers in the UK? And why might these rises

Cerillion is back for this year’s MWC Barcelona, one of the biggest annual events in the telecoms industry’s calendar. Be sure to join us there, in person or virtually, to

There’s a great deal that CSPs can learn from the humble barista when it comes to delivering a great customer experience. Ahead of our upcoming B2B Experience Gap webinar, Omnisperience

Bills are rising across the board, and the telecoms sector is no different. What’s driving up prices for phone and broadband customers in the UK? And why might these rises

Norlys implements Cerillion’s billing, charging and customer relationship management software to grow B2B business and its own services Norlys is Denmark’s largest telecoms and energy group, and says the software