The companies succeeding are those that know exactly what their existing & potential customers really want – and in real-time. Qualitative research – the focus group – has always been
Workshops sometimes get a bad rap: remote workshops even more so. But done in the right way they can add enormous value to your digital product development process. We have
When the world is as unpredictable as it is now and things are changing fast, companies need to be agile – and be able to respond quickly. They also need
The current global health crisis is causing anxiety among customers and subsequently contact centers are facing two major challenges. Firstly, a significant increase in call volumes and secondly, the transition
Background Last week, the UK Government announced a new £250m Future Fund (Future Fund) to be administered in partnership with the British Business Bank (BBB) to support UK start-ups during
So far, this morning, I have been interrupted by children four times (one of which was to bring me some sourdough toast, to be fair), have lost audio or video
Non-UK companies such as fund management companies established in Guernsey, Jersey and the Cayman Islands, foreign investment holding companies and non-UK general partners of limited partnership funds are generally treated
Richard Staveley, fund manager at Gresham House Strategic (GHS), gives his thoughts on the COVID-19 pandemic and current market downturn. He highlights the differences between the economy and equity markets
Emergency communications have become essential amid the COVID-19 pandemic. With many services interrupted, customers are facing significant challenges in communicating with businesses. A pragmatic approach to proactively communicate with customers
This month’s Regulatory Refreshment newsletter discusses the FCA’s focus for the year ahead and what FCA authorised firms should be thinking about in regard to the impact of COVID-19 on
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