Are the rumours of the death of business process outsourcing (BPO) greatly exaggerated? Or is there something to them? The rapid rise of robotic process automation (RPA) adoption and its impact on jobs and industries are the likely culprits behind a growing fear that the days of BPOs are numbered. In fact, with technology disruptions a constant and the Asia Pacific region emerging as the fastest growing market for robotic process automation, it’s natural to wonder if robots will be taking over the work so many companies worldwide have outsourced to BPO firms in the Asia Pacific (Asia-Pac).
Since 1988 Harvey Nash Group (LON:HVN), have supported many of the world’s top organisations to recruit, source and manage the highly-skilled talent they need to succeed in an increasingly competitive world. Proud to be different, our reputation has been built on our fair, open and flexible approach to doing business.