Toople sales, billing and customer support functions have remained largely unaffected by COVID-19

Toople PLC (LON:TOOP), a provider of bespoke telecom services to UK SMEs, has today given the following update on trading ahead of the Company’s AGM, which is to be held today at 12:00 noon at Woodside 2, Dunmow Road, Birchanger, Bishop’s Stortford CM23 5RG.  The Company wishes to remind shareholders that as a result of the outbreak of the coronavirus, COVID-19, and in line with restrictions on public gatherings imposed by the Government, attendance in person at the AGM is not possible. 

The Company is pleased to report that the integration of the recently acquired DMS Holding 2017 Limited (“DMSL”) is progressing to plan, and substantial cost savings identified at the time of the acquisition have been made.  As part of the Company’s move to operate from one location, notice of termination has been effected on the Company’s Slough premises.  Once normal working practices resume and government restrictions are lifted, the Company will move all its operations to Bishop’s Stortford with a fully integrated sales and customer support platform.

Following the outbreak of COVID-19, Toople was quickly able to deploy its unified communications platform across its entire workforce and all employees, in the UK, Durban and Poland, have been able to work remotely without disruption to any of the Company’s key business functions.  As a result, sales, billing and customer support functions have remained largely unaffected and the business has continued to perform well, signing new customers and servicing existing ones.

Like others, the Company relies in part on BT Openreach and other third party suppliers.  At this time telco and technology infrastructure remains a critical industry sector for the country and keeping people connected is a key focus for the Government.  As a result, measures are in place and working practices have changed so that customer installations and repairs, as well as infrastructure maintenance, can continue.  The Board is mindful that due to the unprecedented circumstances this remains a fast-moving situation, and policy and processes may change in the forthcoming days, weeks and months.  It can only be expected the investment in and the progress of online solutions for businesses will continue.  However, the Company also has a disaster recovery plan in place, monitors the situation daily, and is confident that it can maintain business continuity.

Richard Horsman, Non-Executive Chairman, commented:

“All businesses in the UK have been forced to make unprecedented changes to the way in which they operate.  To believe that we are fully insulated from the global crisis would be unwise, but the Company is optimistic about its business case since it provides a critical service and many businesses are even more dependent on it now than previously.  We are acutely aware of the impact of the COVID-19 virus and we have in place robust contingency plans to cope with any impact that restrictions on staff and customers may create.  Our business is functioning well and the key operational and financial milestones that we outlined at the time of the acquisition of DMSL have been achieved. 

“I would like to take this opportunity to thank all our staff and commercial partners for their effort and support in continuing to deliver services to our customers. Their commitment has been outstanding, not least during the current uncertainty and upheaval caused by the coronavirus pandemic and we wish them and all our customers and shareholders well.”

Click to view all articles for the EPIC:
Or click to view the full company profile:
Share on facebook
Share on twitter
Share on linkedin
Toople Plc

More articles like this

Toople Plc

What is no monthly contract broadband?

Quite simply, this is a broadband service that does not tie you into a contract and regular monthly payment to which you are committed for a fixed period. The appeal of having is no contract in place is

Toople Plc

Is pay-as-you-go broadband worth it?

Pay-as-you-go broadband might sound like an attractive idea at first. It might be if there really was a genuine offering on the market. But user needs on one hand and the commercial realities on the other, mean that

Toople Plc

Mobile dongles for my business

What is a mobile dongle? A mobile dongle is a small device that plugs into your USB port and allows you to access the Internet from anywhere using the 4G network. The only thing you need to make

Toople Plc

Top tips for faster broadband at work

Most people know that broadband speed can vary, depending on the amount of traffic that’s moving across the shared connection at any time. This is call ‘contention’. And let’s be clear, unless you have a dedicated leased line,

Toople Plc

Online security: best practices for your business

Cyber security has been high on the IT agenda for some time and it’s an area no business can afford to neglect. While great protection is available from many expert software and service providers, it is a constant

Toople Plc

What does the big PSTN switch-off mean for your business?

In December 2020, Openreach started the process of retiring its old public switched telephone network (PSTN) and Integrated Services Digital Network (ISDN) services. These are the services which were, in the old analogue world, used to carry voice

Toople Plc

How to get broadband without line rental

Few of use our landlines to make and receive phone calls anymore and the only reason many of us have them is because you have to have one to receive broadband. You might well ask “why you can’t

Toople Plc

Mobile dongles for business

What is a mobile dongle? A mobile dongle is a small device that plugs into your USB port and allows you to access the Internet from anywhere using the 4G network. The only thing you need to make

Toople Plc

Your guide to UK broadband providers

There are hundreds of companies supplying broadband to businesses and consumers in the UK, and trying to tell the difference between them is not easy. But making sure you pick the right service for your needs is important. There are

Toople Plc

Top tips for switching your business broadband

If you are thinking of switching to another business broadband service, there are several things you will need to consider. In theory, it should be a simple enough process; in practice, it can be fraught with difficulties. But for

Toople Plc

Who is the most reliable broadband provider?

At home and at work, many of us are highly dependent on our broadband connections. This makes reliability a decisive factor when it comes to choosing the best supplier for your needs. Every Internet service provider (ISP) will

No more posts to show