Similar to many financial and non-financial industries, retail banking is directly affected by new innovations and developments such as AI, machine learning, contextual design or the cloud. The way these will impact the current market players and the opportunities they open to newcomers is something still to be seen.
Today I talk about these and other issues with Jim Marous, an internationally recognised industry futurist, co-publisher of The Financial Brand and the owner and publisher of the Digital Banking Report. Named as one of the most influential people in banking and a top 5 financial services influencer to follow, Jim has also advised the White House on banking policy and has more than more than 150,000 people on Twitter and LinkedIn.