AI in-store: Where’s the chatbot for better service?

Halloween has become a lucrative season for retailers, with shops eager to cash in on the festivities even earlier each year. What was once a children-focused event, marked by homemade costumes and simple decorations, is now

Retail sales saw a 3% year-over-year increase in September, driven by a strong 7.6% growth in e-commerce, according to data released by the U.S. Department of Commerce. This performance has once again confounded analysts, as U.S.

Retailers can no longer view digital transformation as an optional luxury; it’s become essential for staying competitive and keeping customers engaged. As technology continues to evolve, spending on digital solutions is rising rapidly. In 2023, global

Cyber Monday is no longer the dominant shopping day for U.S. consumers, based on research from Bain. Recent data shows that Cyber Monday hasn’t made the top 10 holiday sales days since 2019, when it ranked

With the holiday shopping season nearing its unofficial start, and Amazon’s Fall Prime Day set for 8th and 9th October, many retailers are preparing for early sales. Consumer confidence remains shaky, and several retailers, including Target,

Despite inflationary pressures, which continue to impact consumer spending, Gartner’s recent survey reveals that 32% of shoppers intend to begin their holiday shopping well before November. At the same time, 21% of respondents said they are

The retail landscape is experiencing rapid transformation across various areas such as artificial intelligence, demographic changes, social commerce, and contactless payments. Retailers are now adapting to fundamental shifts in how consumers navigate their path to purchase.

Retail is undergoing a profound transformation in 2024 as the boundaries between physical and digital shopping become increasingly blurred. This shift, known as “retail convergence,” is redefining how consumers shop, how retailers engage with their customers,

As the holiday season approaches, a new Adobe Analytics report predicts that 53% of online sales will be made through mobile devices. This trend is expected to continue growing, with mobile shopping set to surpass desktop

Retail sales across various segments observed by Retail Dive saw a 6% increase in July compared to the previous year, according to data released by the U.S. Department of Commerce. This growth is seen as a

Earnings reports and retail sales figures from this year indicate that consumers continue to be cautious about spending, a trend that has persisted for the past two years. This caution has benefitted companies like dollar stores

AI is revolutionising e-commerce, transforming the way we shop online with enhanced personalisation and efficiency. The integration of AI is reshaping digital retail, offering tailored shopping experiences that cater to individual needs and preferences. The e-commerce

NRF Nexus is where top retail figures in technology, marketing, and innovation seek new ways to enhance customer engagement through retail tech and digital innovation. Publicis Group Chief Commerce Strategy Officer Jason “Retailgeek” Goldberg hailed it

According to the National Retail Federation (NRF), retail supports over one in four U.S. jobs among 55 million workers. However, frontline workers in this industry often face challenges such as erratic schedules, repetitive tasks, and increasing