A new service to help retailers and high street food-to-go operators monitor and improve the experience of allergy sufferers has been launched today.
Food safety consultancy NT Assure and compliance auditor Serve Legal have collaborated to develop the ‘Customer Experience Allergen Audit’, with trials already underway at the likes of Scotmid Co-operative and pub group Mitchells & Butlers.
Mystery shoppers employed by Serve Legal will be deployed to food businesses across the UK and Ireland that sign up to the service, to measure how customers with allergies and dietary conditions are treated when eating out.
Allergy Therapeutics plc (LON:AGY) is a market-leading, pioneering immunology business with specialist experience in the research and development of allergy treatments.