Blackwell’s, the UK’s largest academic and specialist book retailer, has introduced a raft of new technologies – including tablet computers and mobile POS devices – to help improve customer service and reduce queuing times in stores and to improve customer experience and operations in over four
hundred off-site book-selling events a year.
Mobile point-of-sale technology through retail software provider, itim, has contributed to increased sales of physical books and cut administrative tasks by almost forty hours a week in the busiest weeks for many outlets. The retailer has supported £500,000 sales in the last year on the new mobile devices at off-site events.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.