The government is launching a new advertising campaign to encourage social housing tenants to complain about sub-standard housing.
The campaign will see advertisements broadcast on national radio stations, popular music streaming services and social media, with residents encouraged to complain to their landlord in the first instance before escalating the issue to the Housing Ombudsman if they are unhappy.
The announcement is the latest in a flurry, which will also include mandatory deadlines for fixing damp and mould under a new ‘Awaab’s Law’ and mandatory qualifications for social housing managers.
The national campaign will involve adverts using images of black mould and leaking ceilings run across social media platforms broadcast in more than six languages.
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