Housing Secretary Michael Gove is urging social housing tenants to complain about substandard housing, spearheading the launch of the government’s ‘Make Things Right’ advertising campaign.
Residents are being encouraged to make their voices heard by making a complaint to their landlord in the first instance and then escalating to the Housing Ombudsman if they are unhappy with the landlord’s final response.
This follows decisive action to protect tenants in social housing, including time limits for landlords to investigate and fix damp and mould under Awaab’s Law and mandatory qualifications for social housing managers to make sure residents receive a quality service.
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