The Housing Ombudsman has published three separate cases involving Lambeth Council, making five severe maladministration findings after multiple failings on issues such as record keeping and complaint handling.
The five severe maladministration findings are across three cases and come a year after the publication of the special report into the landlord, which called for action on a myriad of issues. These cases are additional to the ones in the report.
In one case (Case A), we found severe maladministration for the landlord’s response to the damp and mould, its subsequent complaint handling and its record keeping.
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