Clienteling enables sales teams to drive repeat business

A shift in retail is moving faster than any other trend we have witnessed that customer interest is moving from products to relationships. This shift is great news for retailers if they know how to adapt to their customer wants. Let’s look at a few numbers:

These numbers are staggering because we were watching retail move full steam toward online only. Now we see the reverse. I have always believed that retail is a human interaction that solves basic emotional needs: connection and validation.

With this in mind, it begs the question. Is your furniture store equipped to deliver these personal experiences and build long-term customer relationships? Are your sales associates enabled to do this at scale?

itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.

Click to view all articles for the EPIC:
Or click to view the full company profile:
Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
itim Group

More articles like this

itim Group

Cost of a data breach: Retail costs

Whether it’s online or brick-and-mortar, every new store or website represents a new potential entry point for threat actors. With access to more personally identifiable information (PII) of customers than most industries, bad actors perceive retail as a

itim Group

How to do Clienteling in luxury retail

1. Define clienteling and its importance in luxury retail Retail is the process of selling goods or services to customers through various channels of distribution. Luxury retail is a specialized form of retail that focuses on selling high-end,

itim Group

How retailers can attract and retain frontline talent

High attrition in retail is nothing new: annual employee turnover among frontline retail workers has been at least 60 percent for a long time. Retailers regularly face the challenge of replacing more than half of their store staff every

itim Group

Enable a truly multi-channel customer experience

Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click and Collect, shoppers are looking for a seamless customer experience that is fast

itim Group

Clienteling

itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.

itim Group

Price optimisation

itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.

itim Group

Creating a revolution in Retail Stock Optimisation

itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.

itim Group

Blackwell’s Case Study

itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.

itim Group

Is there a need to increase productivity in retail?

In the national press over the last month it was asserted that consumer spending not productivity was responsible for driving UK growth. UK productivity, apparently, has declined over the last 10 years. In retail, profitability has been declining

itim Group

itim Invoice Matching and Project ‘Fix Shrink’

The challenge Fitting with their raison d’être – to invest in people and price – One Stop convenience stores needed toaddress annually rising shrinkage costs in order to allow investment in these areas. In response, project ‘Fix Shrink’

itim Group

Enabling a truly multi-channel customer experience

Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click and Collect, shoppers are looking for a seamless customer experience that is fast

No more posts to show