A shift in retail is moving faster than any other trend we have witnessed that customer interest is moving from products to relationships. This shift is great news for retailers if they know how to adapt to their customer wants.
What is Clienteling?
Clienteling has become a bit of a buzzword recently. Retail sales associates use Clienteling to build long-term relationships with key customers.
Said another way, it’s the secret sauce that converts first-time customers into lifelong clients. There’s a good chance your sales associates are doing some of this already to varying degrees of success.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.