High attrition in retail is nothing new: annual employee turnover among frontline retail workers has been at least 60 percent for a long time. Retailers regularly face the challenge of replacing more than half of their store staff every year. But that challenge has grown amid record inflation and a continuing global pandemic: half of frontline retail employees are considering leaving their jobs in the next few months alone. Perhaps worse, 63 percent of frontline retail managers are thinking about quitting in the near future. And many of them do not want to work in retail anymore.
No other US industry is more affected by the “Great Attrition” than retail, simply because it employs more people than any other sector in the US economy. The following six charts show highlights from our research involving more than 1,000 US frontline retail workers across a range of retail formats, including grocery retailers, big-box stores, department stores, restaurants, convenience stores, and other small formats.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.