1. Define clienteling and its importance in luxury retail
Retail is the process of selling goods or services to customers through various channels of distribution. Luxury retail is a specialized form of retail that focuses on selling high-end, exclusive products to affluent customers. Clienteling is a key component of luxury retail, and refers to the process of building relationships with individual customers in order to provide them with personalized service and attention. Clienteling is important in luxury retail because it helps to create a unique and exclusive experience for each customer, which is essential in attracting and retaining high-end shoppers.
2. Understand the customer profile and journey in order to provide a personalized experience
In order to provide a personalized experience, it is important to understand the customer profile and journey.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors.