Increasing the speed of customer order fulfilment

A major shift is happening in the retail industry from products to relationships. Studies show customers want a relationship with somebody they can trust. They want more than product reviews. They want an expert, somebody who knows their

Despite the frequent complaints from consumers and media reports about self-checkout lanes, grocers are continuing to push forward with the technology as labor challenges persist and consumer shopping habits evolve. Catalina noted that more retailers are pivoting from manual to self-checkout

The National Retail Federation just released its Holiday 2022 forecast predicting that November and December retail sales will advance between 6% to 8%. This comes on the heels of a 13.5% increase last year. Its forecast excludes automobile dealers, gasoline

Live shopping is one of the most exciting retail experiences in a long time. As shoppers become increasingly eager to buy via live shopping on social platforms such as Instagram and TikTok, retailers face new challenges: How to

Driving through a neighborhood in October, it isn’t uncommon to find houses adorned in larger-than-life skeletons, inflatable characters, animatronics and other items to get into the spooky spirit of the season. Halloween decorations have increasingly grown in popularity

This shopper education & assistance guide is a clienteling strategy report for brands and retailers to help them grow sales and provide a personalized experience through the use of intuitive, artificially-intelligent, digital marketing tools. Executive Summary Over the past few years, the

Clienteling can best be described as the art of building rapport with clients and nurturing their long-term loyalty. So, what can you do to draw customers closer and inspire trust and confidence for years to come? In addition,

Whether it’s online or brick-and-mortar, every new store or website represents a new potential entry point for threat actors. With access to more personally identifiable information (PII) of customers than most industries, bad actors perceive retail as a

1. Define clienteling and its importance in luxury retail Retail is the process of selling goods or services to customers through various channels of distribution. Luxury retail is a specialized form of retail that focuses on selling high-end,

A shift in retail is moving faster than any other trend we have witnessed that customer interest is moving from products to relationships. This shift is great news for retailers if they know how to adapt to their customer wants.

High attrition in retail is nothing new: annual employee turnover among frontline retail workers has been at least 60 percent for a long time. Retailers regularly face the challenge of replacing more than half of their store staff every

Today’s consumers expect to be able to order and receive goods at their convenience. Whether in store or online, delivered to home or via Click and Collect, shoppers are looking for a seamless customer experience that is fast