Operations in Infrastructure: Transferring talent to elevate performance

Working in large-scale asset-based industries – such as energy, utilities, transport or manufacturing – it is universally accepted that operational leadership plays a critical part in overall business performance.

In each of these industries we often find unique sub-cultures and ways of working which have been developed, inherited and refined over many decades or even centuries. This typically results in operational leaders and teams who are well-trained, effective and like-minded. For instance, it is common to find an Operations leader in any of the aforementioned sectors who has worked for a business for 30+ years since joining as an Apprentice and knows the business inside-out. The value of sector knowledge and expertise is significant and should not be underestimated, however this can also lead to a one-dimensional perspective on what “good” truly looks like from an operational competency perspective within each organisation and/or sector. The cry of such leaders is often “that’s how we have always done things…” or “we’ve improved on last year’s performance”.

Norman Broadbent plc (LON:NBB) is a leading Professional Services firm offering five interrelated Talent Acquisition & Advisory Services: Board & Leadership/Executive Search, Senior Interim Management, Research & Insight, Leadership Consulting & Assessment, and executive level Recruitment solutions.

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