A focus on offering high-value gift deals, personalized offers, sustainability, and human customer service are among this year’s potential winning strategies for retailers and brands, analysts say.
Why it matters:
- For the holiday selling season, Deloitte estimates sales growth of 3.5% to 4.6%, versus 7.6% last year, as inflation abates, but consumers remain cautious buyers.
- According to the 2023 Holiday Shopping Trends Report from technology provider Celigo, nearly 50% of consumers said they plan to start shopping in September and October.
- This year, 69% of shoppers expect retailers to provide more personalized offers in addition to good deals and cost savings this year, the Celigo report found. And in a digital world, consumers are also looking for retailers and brands to provide live, human customer service during the biggest shopping season of the year.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors. Itim adds retail value by helping multi-channel retailers optimise their business and their stores to improve financial performance and compete more effectively with the “Amazons”.