About the only thing that’s constant in business today is change. It takes a dedicated specialist to keep on top of even a fairly narrow field because the pace and

The following blog provides an edited excerpt from the new white paper, “Orchestrating the omnichannel experience: what telcos must do to get it right and why“, produced by Ovum in

There was a time when mobile operators provided wireless voice connections and people were happy. Then, when smartphones created customer demand, they provided data plans. Data demand paralleled the spike

Accenture’s 2017 Banking Technology Vision report explores the role of AI in banking and customer engagement. It found that 78 per cent of bankers believe AI will revolutionise the way

Many industry analysts are predicting and projecting what the future of business technology will look like. Specifically, how our interactions with virtual and augmented realities will merge with mobile technology.

Digital transformation is a race for survival. Those companies which are first past the post will be best placed to serve the new generation of ‘connected’ consumers, who will flock