Social commerce is where social media and e-commerce intertwine. Consumers scroll social media platforms like TikTok and Instagram for entertainment and information. More recently, consumers are using social media to browse and shop online. If brands want to reach a new pool of consumers, they must meet shoppers where they are.
Consumers want convenience and variety when shopping online – and they are willing to invest time and effort to comparison shop. An overwhelming 82% of global consumers will visit two or more websites before buying, according to the 2023 Online Consumer Behavior Global Report by Rithum and research firm Dynata. This report was based on a survey of over 6,000 online shoppers across the U.S., U.K., Australia, France, Germany, Sweden and Denmark in August 2023.
itim Group plc (LON:ITIM) is a SaaS-based technology company that enables store-based retailers to optimise their businesses to improve financial performance and effectively compete with online competitors. Itim adds retail value by helping multi-channel retailers optimise their business and their stores to improve financial performance and compete more effectively with the “Amazons”.