Ucom is driving a new era of digital transformation with its latest collaboration with Cerillion, a UK-based leader in telecom Operational and Business Support Systems. This strategic partnership signals Ucom’s commitment to enhancing customer service by integrating its operations into a unified, AI-powered platform that promises scalability, efficiency, and personalised experiences for its customers.
This innovative solution will streamline Ucom’s service offerings and consolidate customer data under a single convergent system. With this new capability, Ucom is poised to launch products faster and more efficiently, adapting to shifting market demands with agility. By prioritising customer-centricity and operational flexibility, the Armenian telecom provider aims to set new benchmarks in service reliability and tailored customer experiences.
Cerillion, chosen after an in-depth evaluation of global vendors, stood out as the ideal partner to support Ucom’s ambitious growth strategy. This collaboration also highlights the strengthening ties between the UK and Armenia in advancing telecom infrastructure. His Majesty’s Ambassador to Armenia, John Gallagher, applauded the partnership as a transformative step for Armenia’s digital future, aligning with the UK’s prioritisation of next-generation telecom innovation.
Ralph Yirikian, General Director of Ucom, expressed his confidence in the new system, stating that the unified platform will empower Ucom to stay ahead of evolving customer needs. The enhanced operational control and flexibility will enable faster, more precise, and highly reliable services, solidifying Ucom’s position as a leader in the industry.
Cerillion’s CEO, Louis Hall, shared his enthusiasm for the partnership, noting its significance as Cerillion’s first client in the Caucasus region. This milestone not only reflects Cerillion’s global growth but also underlines its dedication to delivering sustained value through long-term collaboration with forward-thinking partners like Ucom.
With robust 4G+ and 5G mobile networks, IPTV services, and fixed broadband connectivity, Ucom offers a diverse range of convergent solutions for both individual and business customers. By harnessing cutting-edge technology and fostering strategic alliances, Ucom is setting the stage for a brighter, more connected future in Armenia.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
