What is Clienteling and how can it empower your retail associates?

Retail is undergoing a profound transformation in 2024 as the boundaries between physical and digital shopping become increasingly blurred. This shift, known as “retail convergence,” is redefining how consumers shop, how retailers engage with their customers,

As the holiday season approaches, a new Adobe Analytics report predicts that 53% of online sales will be made through mobile devices. This trend is expected to continue growing, with mobile shopping set to surpass desktop

Retail sales across various segments observed by Retail Dive saw a 6% increase in July compared to the previous year, according to data released by the U.S. Department of Commerce. This growth is seen as a

Earnings reports and retail sales figures from this year indicate that consumers continue to be cautious about spending, a trend that has persisted for the past two years. This caution has benefitted companies like dollar stores

AI is revolutionising e-commerce, transforming the way we shop online with enhanced personalisation and efficiency. The integration of AI is reshaping digital retail, offering tailored shopping experiences that cater to individual needs and preferences. The e-commerce

NRF Nexus is where top retail figures in technology, marketing, and innovation seek new ways to enhance customer engagement through retail tech and digital innovation. Publicis Group Chief Commerce Strategy Officer Jason “Retailgeek” Goldberg hailed it

According to the National Retail Federation (NRF), retail supports over one in four U.S. jobs among 55 million workers. However, frontline workers in this industry often face challenges such as erratic schedules, repetitive tasks, and increasing

Artificial intelligence (AI) has a significant influence on the retail sector, from predictive analytics to gathering customer data. The integration of advanced technologies like natural language processing (NLP) and computer vision is further deepening this impact.

Africa’s retail landscape, characterised by diverse consumer needs, a burgeoning youth population, growing technology adoption, and a rapidly changing economic environment, is ripe for innovation. Retailers across the continent are seeking innovative strategies to stay ahead,

Reaching any midpoint, whether it’s during an ultra-marathon to catch one’s breath before gearing up for the next stretch, or for a project team reflecting on their progress and making necessary modifications, is all about positioning

Salesforce has unveiled its 2024 holiday shopping predictions. In the 2023 holiday season, online sales were estimated to have reached $1.17 trillion globally, a 3% increase from the previous year, with U.S. online sales rising by

Retailers have had access to generative AI tools for more than a year now, enough time for almost all to witness the new technology’s undeniable power. While the speed and scope of experimentation have varied across

Every month, the U.S. Department of Commerce’s Census Bureau releases its initial calculation of the previous month’s retail sales. At Retail Dive, we report on the results for core retail segments, excluding food, auto, and fuel,

Despite the rising cost of living, a majority of holiday shoppers plan to maintain their spending levels from previous years. Salsify’s inaugural 2024 Consumer Holiday Shopping Report reveals that 65% of survey respondents intend to spend

Online sales in the U.S. are projected to reach $1.6 trillion, up from $1 trillion in 2023, as reported by Forrester. The appeal of online purchasing continues to resonate with many consumers, despite a moderation since

Key Insights from GfK’s Q2 2024 Retail Event Current Retail Trends Amidst Economic Challenges Consumer Confidence: Impact on Product Categories: Changes in Credit Usage Post-COVID Increased Reliance on Credit: Retailer Credit Schemes: Sustainability in Purchasing Decisions

The checkout aisle has long been a source of frustration for both shoppers and grocers. Shoppers endure long waits with limited cashiers available, while grocers face customer complaints and issues of shrinkage, affecting their profits. Despite

In the year ending 31 December 2023, itim Group, a technology company that aids store-based retailers in enhancing financial performance and competing with online competitors, reported a narrowed pre-tax loss alongside a notable increase in revenue.