The post-COVID economy is reportedly threatening to raise the risk of customers being overcharged on their bills more than ever – how did we get here? And what can be done to protect customers?
The effects of the COVID-19 economic crisis are likely to continue to be felt for some time, with reports suggesting that consumers now find themselves increasingly vulnerable to overcharging.
The latest warning from the UK’s Competition and Markets Authority (CMA) is that business failures in the wake of the pandemic have diminished market competitiveness across the entire economy, and that the situation could worsen as government support is gradually withdrawn.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.
