Are we getting closer to interoperability between messaging services? Will Rich Communication Services (RCS) be the key to breaking down the barriers between competing technologies, or will industry rivalries threaten to sink the whole matter?
With hardware becoming more and more interoperable, as the EU agrees on a universal charging port for mobile hardware, can Rich Communication Services (RCS) bridge the software divide and bring unity to mobile messaging?
First proposed more than a decade ago, RCS is the next step in messaging protocols, ditching the limitations of SMS and MMS in favour of messaging via Wi-Fi or mobile data, high-resolution images and video sharing, presence information, read receipts, location sharing, encryption, and more. Businesses can, in turn, gather analytics to fine tune their customer experience.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.