Cerillion plc Q&A: CEO on 5G, telecoms software, digitalisation and unique capabilities (LON:CER)

Cerillion plc (LON:CER) Chief Executive Officer Louis Hall caught up with DirectorsTalk for an exclusive interview to discuss operator investment, what makes 5G such a significant step forward, how the use cases impact on telecom software, how the pandemic affected investment in telecoms software and why the company is well-placed for the future.

Q1: The telecom software sector seems to be very buoyant at the moment, what’s driving operator investment?

A1: I think there are really three main themes going on.

One is that 5G is finally coming around in terms of investment cycles so we’re probably 2 or 3 years into a 10-year cycle of investment in 5G and that’s obviously boosting telecoms vertical.

We then have a renewed emphasis on B2B so a lot of telcos are now identifying B2B as a significant opportunity for them to do more in the enterprise space where there are higher margins.

Finally, digitalization, digital business is a huge driver so a lot of telcos are now focused on automating their customer interactions and that’s driving a lot of investment.

Q2: What makes 5G such a significant step forward compared with 4G?

A2: First of all, it provides a faster broadband so that that’s a fact, it provides a lot more capacity which again is a significant factor but if you look further than I think it creates new opportunities for new types of business. For example, the opportunity to do network slicing, to create private networks that can be optimised for very specific, high bandwidth, high latency use cases.

Also, you’ve got the whole area of enabling technologies like autonomous vehicles but also, more automation in manufacturing factories, in logistics, and healthcare and so on. So lots of these things can be automated more highly through connecting cameras, sensors etc. to these very high bandwidth, low latency, 5G networks.

Q3: So, how do these use cases impact on telecom software?

A3: I think in a number of ways. First of all, just the big investment in 5G is driving operators to look at the ancillary systems that support the network so upgrading and that in itself is driving change and investment in BSS.

Also the relationship between the telco and the customer is more complicated because a lot of these new services involve multiple partners and third parties who need to be settled with so that in many cases will mean a change of BSS/OSS software.

I think that the telcos also need more flexible systems that can respond more quickly to new products and services they’re going to introduce.

So, whichever way you look at it, these sorts of use cases are a catalyst for investment in BSS and OSS.

Q4: Now, as we know, COVID has affected many companies in many different ways. How has the pandemic affected investment in telecoms software and what will change post-COVID?

A4: I think that the pandemic has definitely accelerated investment in digital transformation so I think the way that telcos interact with their customers has probably changed forever and there’s a lot more focus now on self-service models by mobile apps, via online applications etc. to enable customers to manage their own services. There’s obviously huge cost savings for the telcos in closing down call centres and making us all more automated. I think in terms of the customer experience, where the telcos get it right, it does provide a much more efficient way of managing their services.

So, I think the other thing is that we’re seeing that digitalisation expand into the B2B side so for enterprise customers we’re also seeing development of digitisation to support those customers as well, which are typically more complex than consumer business, and that is a whole other angle.

Of course, the fact that we’re all dependent on telecoms to survive these days and support all of this remote working which will likely continue, I think that’s a clear way in which the pandemic has influenced things.

Q5: Finally Louis, can you just summarise for us why Cerillion is well-placed for the future?

A5: I think our big USP is that we have a broad product suite but our product is a product, it’s a true products, we have a solution that works out of the box and is delivered over the cloud, or it can be delivered on premise if the telco prefers that  deployment method.

That productization, which is very much in the SaaS mould, enables a huge amount of flexibility which means that we can deliver this very quickly, we can deliver this very cost effectively, we’re not creating customised solutions for each different customer.

All of our customers have the same core software, and that is a very important piece of Cerillion’s positioning and why we feel that we’re very well-placed to capitalise on all of this investment that’s going into telco at the moment.

Click to view all articles for the EPIC:
Or click to view the full company profile:
Share on facebook
Share on twitter
Share on linkedin

More articles like this


Why telecoms customers might one day pay with crypto

In a world of ever-increasing digitalisation, payment methods are subject to unprecedented evolution, from traditional banking infrastructure to revolutionary cryptography, and ‘stablecoins’ that make cryptocurrencies a reality on the ground. Will Central Bank Digital Currencies be the tipping


Cerillion plc report record financial performance

Cerillion plc (LON:CER), the billing, charging and customer relationship management software solutions provider, has today provided its annual results for the 12 months ended 30 September 2022. Highlights Year ended 30 September 2022 2021 Change Revenue £32.7m £26.1m +26% Annualised


Cerillion to present full year results in a live webinar

Cerillion plc (LON:CER), the billing, charging and customer relationship management software solutions provider, has announced that audited full year results for the year ended 30 September 2022 will be published on Monday, 28 November 2022. Louis Hall, Chief


Cerillion achieves Gold-level certification for TM Forum Open APIs

Cerillion announced that it has reached gold status in the TM Forum’s Open API Conformance Certification program. By achieving this important milestone with its BSS/OSS suite, Cerillion is underlining its commitment to delivering open and standards-based products in


LINK Mobility live with Cerillion BSS solution

Cerillion, an innovator in digital monetisation and customer management solutions, announced that its multi-tenanted BSS platform is now live across several countries in Europe for LINK Mobility (OSE: LINK). LINK is one of Europe’s leading providers of mobile messaging and


How are telcos responding to the cost-of-living crisis?

As the cost-of-living crisis worsens, many consumers are being forced to make difficult choices between connectivity and other necessities. How are UK telcos softening the blow for struggling customers, and what more can they do to help? With


Cerillion launches the latest version of its flagship product suite

Cerillion plc (LON:CER), the billing, charging and customer relationship management software solutions provider, has announced the release of Cerillion 22.2, the latest version of its flagship product suite, predominantly used by telecommunications companies. This new release features in


Cerillion enter H2 with a strong back-order book

Cerillion plc (LON:CER), the billing, charging and customer relationship management software solutions provider, has announced an update on trading for the financial year ended 30 September 2022. Cerillion entered the second half of the financial year with a


Cerillion Product Forum – September 2022

Cerillion’s Product Forum offers customers a twice-annual look at the newest enhancements to our product suite and sets out the roadmap for the next 24 months. See the highlights from September’s meet here. Recently, Cerillion welcomed its customers


Cerillion appoints Singer Capital Markets as joint broker

Cerillion plc (LON:CER), the billing, charging and customer relationship management software solutions provider, has announced the appointment with immediate effect of Singer Capital Markets as the Company’s joint broker, alongside Liberum Capital Limited, the Company’s nominated adviser and

No more posts to show