CSPs rolling out new CCAPS offerings to boost ARPUs and customer satisfaction

As an increasing range of services are provided digitally, customers need increased protection for their devices, connections and personal data. How can Connected Customer Assurance & Protection Services (CCAPS) provide effective security against complex online risks?

No-one wants to be a dumb pipe, but differentiating your connectivity from that of another provider isn’t always easy. If you’re not careful that differentiation becomes focused solely on price and the result is negative price-based competition that benefits no-one.

But how do you create a Quality Network proposition?  What do customers want from a Quality Network, and what are they prepared to pay for?

Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.

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