The scourge of underbilling in telecoms is higher than ever, according to recent research – how bad has it become, and what steps do telcos need to take to get to the root of the problem?
As we covered on our blog back in March, O2 was fined £10.5 million for overcharging customers for years due to an unresolved bug in billing. Yet according to a recently published report by a French revenue assurance firm, the scales of billing may be tipping in the other direction.
A study on billing error frequency by Araxxe has uncovered during a series of international tests that underbilling is the most common issue facing telecom revenue streams.
Cerillion plc (LON:CER) is a leading provider of billing, charging and customer management systems with more than 20 years’ experience delivering its solutions across a broad range of industries including the telecommunications, finance, utilities and transportation sectors.