A housing association’s treatment of a tenant who suffered years of disrepair and a bedbug infestation was “completely unacceptable”, the housing secretary has said in a public letter to the landlord.
In a letter to Sarah Boden, chief executive of Housing Plus Group, Michael Gove criticised the organisation in response to a Housing Ombudsman finding against Stafford and Rural Homes, which became part of Housing Plus Group in 2019.
The severe maladministration finding found that Stafford and Rural Homes failed to deal with several disrepair issues over a number of years and an infestation without issuing an apology or explanation.
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